老虎不发威莫当它是病猫
I do not like throwing a temper. I try to be polite. I try to be nice. Sometimes, people take advantage of it. They do not take you seriously, until you throw them an ultimatum. Is there a need for it?
So, 2 weeks ago, I emailed Anglo-French Travels for something as simple as an airfare quotation. I could have easily go to any other travel agents but this is one company endorsed by NUS, unfortunately. See, this is what I call - taking things for granted. The NUS branch of the travel agency probably knows there are limited competitors regarding this aspect, and therefore are not competent in their service.
5 days after receiving no response to my email, I called them to ask.
A guy responded,"Oh, you have to give us some time to clear the email, you know. We will get back to you as soon as possible." Hmm, I felt a little guilty. These people are so busy. I should give them a break. "All right then," I replied.
Few days later, I called again. This time I spoke to a lady named Vera, whom was very pleasant. She expressed a little shock at the one-week non-response to my email. "I will deal with it. Send the email to me," she offered. I felt my confidence returned and did so dutifully.
Subsequently, I called up every day because my conference registration deadline inched closer. Each time, Vera apologetically replied she will get back to me at the end of the day. Each time, she disappointed! For Christ's sake, it is only an AIRFARE QUOTATION!
The thing about me is I try my best to keep my temper down. But there is really so much I can take. When you boil me up badly, I will turn really nasty. Oh, and I can be unforgiving.
Anyway, maybe I do have some kind of "病猫" face because I often get cocked-up orders.
Just yesterday, the Japanese stall auntie served my soba in the eat-in utensils instead of takeaway as I instructed. Today, at the pasta store:
Me: Pan fried chicken with penne, CREAM SAUCE please.
Auntie: Oh, sure.
Me: TAKEAWAY.
Auntie smiled and moved her hands from the plates she was reaching. She scooped pasta, forked the chicken and proceeded to.....
...dollop a gunk of tomato gravy.
...
Me: This is not cream sauce.
Auntie: Yah, this is tomato sauce.
Me: ...
Auntie: Oh, you want cream sauce??
Giving a sheepish smile, she proceeded to spoon cream sauce onto my pasta without any warning.
Auntie: There you go.
Me: ...
So right now, I am eating my weird concoction of cream-sauce-tomato-gravy pasta. If I get diarrhoea, you know why.
So, 2 weeks ago, I emailed Anglo-French Travels for something as simple as an airfare quotation. I could have easily go to any other travel agents but this is one company endorsed by NUS, unfortunately. See, this is what I call - taking things for granted. The NUS branch of the travel agency probably knows there are limited competitors regarding this aspect, and therefore are not competent in their service.
5 days after receiving no response to my email, I called them to ask.
A guy responded,"Oh, you have to give us some time to clear the email, you know. We will get back to you as soon as possible." Hmm, I felt a little guilty. These people are so busy. I should give them a break. "All right then," I replied.
Few days later, I called again. This time I spoke to a lady named Vera, whom was very pleasant. She expressed a little shock at the one-week non-response to my email. "I will deal with it. Send the email to me," she offered. I felt my confidence returned and did so dutifully.
Subsequently, I called up every day because my conference registration deadline inched closer. Each time, Vera apologetically replied she will get back to me at the end of the day. Each time, she disappointed! For Christ's sake, it is only an AIRFARE QUOTATION!
The thing about me is I try my best to keep my temper down. But there is really so much I can take. When you boil me up badly, I will turn really nasty. Oh, and I can be unforgiving.
Anyway, maybe I do have some kind of "病猫" face because I often get cocked-up orders.
Just yesterday, the Japanese stall auntie served my soba in the eat-in utensils instead of takeaway as I instructed. Today, at the pasta store:
Me: Pan fried chicken with penne, CREAM SAUCE please.
Auntie: Oh, sure.
Me: TAKEAWAY.
Auntie smiled and moved her hands from the plates she was reaching. She scooped pasta, forked the chicken and proceeded to.....
...dollop a gunk of tomato gravy.
...
Me: This is not cream sauce.
Auntie: Yah, this is tomato sauce.
Me: ...
Auntie: Oh, you want cream sauce??
Giving a sheepish smile, she proceeded to spoon cream sauce onto my pasta without any warning.
Auntie: There you go.
Me: ...
So right now, I am eating my weird concoction of cream-sauce-tomato-gravy pasta. If I get diarrhoea, you know why.
posted by jellybeano at 12:32 PM
1 Comments:
i wld have sent an email right up to the manager and made sure those who didnt deserve their jobs had to start fighting to keep them. it's the simplest way to deal with incompetency /tob
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